Refunds

We want you to be happy with Storification. Here's how refunds work. Nothing here limits your rights under the Australian Consumer Law, which give you a remedy if a product is faulty, not as described, or not delivered.

30-day guarantee: ebook, audiobook and course

If the ebook, audiobook or course isn't for you, email us within 30 days of delivery and we'll refund you in full. No questions asked.

• Pre-orders: the 30 days start on the day your ebook or audiobook is delivered, not the day you ordered.
• Course: the 30 days start on the day you get access.

Pre-orders

You can cancel any pre-order before it's delivered or dispatched, for a full refund. Just email us.

Print copies

Print copies are made to order by our printer, Lulu, so we can't take back print copies for a change of mind once they've been printed. If your copy arrives damaged, misprinted or faulty, or doesn't arrive, email us within 30 days of the expected delivery date (a photo helps) and we'll send a replacement or refund you in full, including shipping.

Strategy sessions

The $295 strategy session is paid upfront and is non-refundable. You can reschedule once, as long as you give at least 24 hours' notice. If we need to cancel and can't find a new time that works for you, we'll refund you in full. The print copy included with your session is yours to keep.

Bonus story review call

The free 30-minute story review for the first 50 buyers has no cash value. If you get a refund on your order, the bonus call is cancelled too.

How to ask for a refund

Email jim@storification.cc with your name and order email. Refunds go back to the card you paid with, in the currency you paid in, usually within 5 to 10 business days of approval.

Cubic Films Pty Ltd (ABN 49 621 439 281), 97 Henrietta Street, Waverley NSW 2024, Australia